Get in Touch with Us

Have a question or need support? Fill out the form below and we’ll get back to you within 24–48 hours.

We’re here to help you make the most of the WooCommerce Facebook Catalog Sync plugin. Whether you’re setting up your first sync, troubleshooting an issue, or requesting a new feature, our team is ready to guide you every step of the way.

Frequently Asked Questions

“Need help? We’ve compiled answers to the most frequent questions about our WooCommerce Facebook Catalog Sync plugin. Can’t find what you’re looking for? Fill out the contact form and our support team will respond within 24–48 hours.”

Yes! You can push products from WooCommerce to Facebook and pull products from Facebook to WooCommerce. The plugin keeps track of which direction each product was synced.

You’ll see an error notification with details. Common issues include missing required fields (title, price, SKU) or invalid image URLs. Fix the issue and try syncing again.

Yes, the plugin only supports both simple and variable products.

It depends on your store activity: new stores can sync once to get everything on Facebook, active catalogs can sync weekly, and stable catalogs can sync monthly or as needed.

The plugin doesn’t have an undo feature, but you can manually delete products from Facebook or WooCommerce. The plugin will clean up the mapping automatically.

Yes! Our team is happy to guide you through the setup process or answer any questions about syncing WooCommerce with Facebook.

We aim to respond within 24–48 hours on business days.